1. Introduction
ZoneTrain ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered running coaching and personalized training plan services, including our website, mobile applications, and WhatsApp-based coaching communications.
2. Information We Collect
Personal Information:
- Name, email address, and contact information
- Account credentials and profile information
- Payment and billing information (processed securely through third-party processors)
- Communication preferences and WhatsApp phone number (with your consent)
Fitness and Health Data:
- Heart Rate Variability (HRV) readings you provide
- Training activities and performance data from connected fitness platforms (Strava)
- Workout responses and subjective wellness questionnaire data
- Training zone analysis and progression metrics
Technical Information:
- Device information, IP address, and browser details
- Usage patterns and interaction data with our services
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide personalized AI-powered coaching recommendations
- Analyze your training data and generate customized workout plans
- Send daily HRV prompts and training suggestions via WhatsApp (with your consent)
- Process payments and manage your subscription
- Improve our AI algorithms and service quality
- Communicate important service updates and support
- Comply with legal obligations and protect our rights
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who help us operate our services (payment processors, cloud storage, AI processing)
- Connected Services: With platforms you choose to connect (like Strava), as authorized by you
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, and regular security assessments. However, no method of transmission over the internet is 100% secure.
6. WhatsApp Communications
Our WhatsApp-based coaching service operates with your explicit consent. We use WhatsApp Business API to send you daily HRV prompts and personalized training recommendations. You can opt out of WhatsApp communications at any time by replying "STOP" or contacting us directly.
7. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time, subject to legal obligations to retain certain information.
8. Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal information
- Withdraw consent for data processing
- Request data portability
- Object to certain processing activities
- File complaints with data protection authorities
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and, where appropriate, through other communication channels.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: zonetrain@zohomail.in
Address: ZoneTrain, AP Block, Pitampura, New Delhi-110034, India